Exclusive 5 point guarantee
24-7 Webs Inc. offers an
industry exclusive guarantee.
- 30 day money back
- Lifetime Price Freeze
- Contract Storage
- Contract Bandwidth
- 100% Uptime Guarantee
30 Day Money Back Guarantee
You may cancel your account
within thirty days of your
payment for any reason and your
fees will be completely refunded
(except any set-up fee or domain
registration fee if applicable).
Add this to our
15
day free hosting trial for
new customers for a completely
risk-free assessment of our
services.
Legal Part:
This does not apply to
renewal payments. Should you
wish to cancel your account we
request that you give us 7 days
notice prior to your scheduled
renewal date. Why? We make
commitments on your behalf to
supply services to you which we
may modify if you do not renew.
To cancel an account, simply
send an email to
with your domain name, your
user name and password for
security purposes. We would
appreciate a reason which helps
us provide better service to our
customers.
The 30 day money back
guarantee does not apply to
accounts that are suspended or
terminated by us for failing to
comply with our
terms and
conditions, or for any other
reason. It only applies to new
accounts on the first payment.
Lifetime Price Freeze
Since 2001, 24-7 Webs Inc.
has never raised the price to
any active account. In fact,
accounts have been enhanced at
no extra charge to our existing
customers. The price you pay
when you set up your account is
guaranteed for as long as the
account is in good standing with
us, even if the ownership or the
primary domain name changes.
Legal Part:
This applies only to active
accounts and plans. Your account
must be in good standing. It is
not applicable to accounts that
have been terminated.
To put it simply, provided
your payments are up to date and
you comply with our
terms and
conditions, your price for
the existing plan you are on
will never increase, period.
Contract Storage Guarantee
Some companies offer huge
storage (not that ours are
miniscule) at ridiculously low
prices. You attempt to use a
portion of that and all of a
sudden it isn't there because
their drives are full (which
also causes many other errors
like inaccessible websites and
email).
24-7 Webs Inc. typically runs
it servers at well under 50%
capacity for storage. We
guarantee that whatever storage
amount you have contracted for
will be available to you,
period. We do not keep our
server status secret. You can
check it anytime in your cPanel
control panel.
Legal Part:
The usage of your account
must comply with our
terms and
conditions.
Contract Data Transfer
Bandwidth Guarantee
24-7 Webs Inc. uses world
class data centres. As such our
servers have large load balanced
connections to major internet
data back bone providers. We
guarantee that your account will
not be hampered by connectivity
issues or disconnected
unexpectedly because of
congested traffic on the data
centre networks.
Legal Part:
The usage of your account
must comply with our
terms and
conditions.
This does not apply in the
following situations: hardware
failure internally or
externally; general internet
congestion beyond our control.
What this does mean is that
we will not tolerate or permit
bandwidth hogging usage to
impact on the delivery of
services to you.
Uptime Guarantee
24-7 Webs Inc. will refund the customer 200% of the
value of the time of service interruption (up to 100% of your monthly
fee) for server or network downtime which exceeds 00.1%
in any given 30 day period. Network downtime is measured
from the time the network is 100% unreachable, until
service is once again restored. In order to request a
performance credit, you must email
within 5 days of service interruption. Applications will be reviewed
by our personnel Monday – Friday
during normal business hours.
Refunds are non-cumulative and
payable only to account holders
whose account is in good
standing.
Legal Part:
The usage of your account
must comply with our
terms and
conditions.
Exclusions: The following are
excluded from the monthly
calculation of Service
Availability:
Scheduled downtime
Problems outside of the NOC
networks (upstream providers, or
client’s inbound connection)
Interruptions or failure of
individual service caused by
client, their employees,
client’s customers, etc. to
their service. These include
inaccurate configuration, 3rd
party software, client abuse or
over utilization of resources,
hacked servers, attacks, or
exploits.
Clients use of IP's to connect
to the internet which may be
blocked by our firewalls
Server or NOC network hardware
failures.
As we monitor and graph
server performance 24 hours per
day, the final determination of
downtime is at our exclusive and
sole discretion. |
