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FAQ


Are there any extra fees?
How do I cancel my Account
How do you do this so inexpensively?
Is there any support?
Do you put advertising on my pages?

What can I use this site for?

Do you take credit cards?

Are there any guarantees?

Discounts for Multiple Domains?
How Much Does It Cost to Transfer my Domain to You?

What kind of equipment do you use?

What happens if I use more storage or transfer?

What we don't offer and why

How many accounts are on each server?

Are there any extra fees?

You are responsible for your own domain registration fees. Should you wish to register a domain, we have found a great deal at NicFair- only $8.99 a year for .com names that regularly cost up to $35.00. Of course you need to have your own ISP (Internet Service Provider) for your connection to the internet. We do not charge set-up fees on regular hosting accounts. Reseller plans have a small set up fee.

Beyond that there are no extra fees.  You can't go wrong.

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How do I Cancel My Account?

It's easy. At least 7 days before your automatic renewal just send an email to the sales department with your domain name and your user name and password for security reasons. Your account and billing will be cancelled and you will receive a cancellation confirmation code from the billing department. The account will be removed from the server on the next renewal date or earlier if you request it.

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How do you do this so inexpensively?

We know that most people are paying a lot more per month for their hosting than what we charge. Storage space on hard drives is cheap now-a-days, and bandwidth is cheaper by the week. We arrange special buys in large blocks from our suppliers at wholesale rates.  All of our internet business is driven by the occasional ad program, search engine placement, complimentary affiliation with other sites and by you recommending our service. Believe it or not, we actually physically go out and talk to people to sell our product, and we have some local web designers who use our service. We benefit, you benefit. It's a perfect win-win situation. 

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Is there any support?

Yes of course! Support and resources are available through your control panel and if you have a real problem that you can't solve, you can email us at .

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Do you put advertising on my pages?

Absolutely not. You are solely responsible for whatever is on your web site. 

If you want to put advertising on your pages, you are more than welcome to. The world will only see whatever you want them to see. You can be in control of your web presence faster than you think.

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What can I use this site for?

Just about anything. Need a site to practice web design on? You've got it. Want to show the folks overseas how the kids are growing? They'll be kept up-to-date. Want to run a commercial application? Get in on the Internet revolution today. Got a product to sell? Everyone is searching and shopping on-line. Need 24 hour a day, 7 day a week promotion? This is the cheapest and easiest way to do it. Adult and Spam sites are not welcome. Absolutely no IRC's.

There really isn't much you can't do. Read our Terms and Conditions for more information, or just get on with it and order now. You'll be required to read the terms and conditions anyway as part of the ordering process. 

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Do you take credit cards?

Yes! When you place your order you will be directed to our secure billing processing page where you may pay us directly using your Visa or MasterCard. We also accept payments through PayPal. by check, bank drafts, money order, direct bank transfer and Western Union. Extra fees may apply. Just send us an email and we'll let you know how to do it.  Snail mail takes a little longer. Stop thinking and start doing. Claim your space in cyberspace today!

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Are there any guarantees?

Yes! We believe that you'll be happy with our service. We will sign you up absolutely free for 15 days, no credit card information, no prepayments. At the end 15 days, if you are not happy with our service, you do nothing and your account will be terminated. Should you wish to continue the service you will be required to go through the normal registration process to pay for your continuing service and then we will refund you up to 30 days from your first payment, no questions asked. To take advantage of this trial service, click here. You have absolutely nothing to lose and everything to gain. Read More about our exclusive 5 point Guarantee!

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Discounts For Multiple Domains

If you have multiple domains take a look at our MULTI-SITE plan..up to 6 domains may be hosted on this account for multiple domains. Check our pricing page.  Check out our reseller plans.

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Cost to Transfer Domain

You don't actually transfer your domain to us. You leave your domain registration in your name with the registrar where your domain name is registered. In order for us to host your domain, you need to change the nameserver (dns) information with your registrar. We are not aware of any registrar that charges you to do this, but check with yours. Changing the nameserver information tells the world where to find your site. You will need to upload your site to your new address. Make sure you have the current copy available for upload when your account is set up.

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What happens if I exceed my bandwidth (transfer) or storage?

We will bill you at the end of the month. We do not automatically suspend sites for using more that their allotted data transfer. If you run out of storage, your site will still be accessible but certain features will stop working. It's easy to upgrade your account however.

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What kind of equipment do you use?

All of our servers are Intel or AMD industrial grade internet servers for superior, reliable, high speed solution for you, our customers. 

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How many accounts per server?

We limit the number of accounts on our servers to assure you that the servers resources are not overloaded. Generally speaking bandwidth is running at less than 10% of our capability, storage under 50% and CPU usage is low to average.

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What we don't offer and why.

Telnet/Shell access: This is a huge security and performance risk for any server that allows general access in this manner. Anyone with telnet or shell access could shut the server down deliberately or inadvertently.

So-called "Free" domain registrations, domain registrations included: We have seen many instances where these domains are registered in the name of the hosting company, and/or they are in control of any changes you need to make. Imagine running a successful site for a year, paying to be in search engines and so on and deciding to switch hosting suppliers, only to find that you cannot, you don't own the rights to the domain name and they refuse to point you to another supplier. Pay attention because this happens all the time. Besides, what in this world is truly free?

Large storage and data transfer amounts at seemingly inexpensive prices:  We've seen them - 10 gig storage and 10 gig data transfer for $0.99 per month. These are just a come-on to get your credit card number and business. We have many instances of people switching to our services because they have been shut down by their hosting suppliers for "using server resources." No provider can afford to support these plans at these prices. The cost of servers, support, administration, sales, and connections just will not permit it in a properly run business. Check the fine print. Don't give your credit card information to companies you suspect are giving you something that appears too good to be true. It probably is!

Unlimited bandwidth: Check the fine print. Can you imagine being on a server with a couple of kids running mp3 files on an unlimited basis, or a gaming site, or an adult site? Any one of those services on a server can consume the majority of available processor availability and bandwidth. Bandwidth is actually the amount of data that can be transferred over an internet connection measured in mbs (megabytes per second). There is no such thing as unlimited bandwidth: just as you can only pump so much water through a half inch pipe, you can only pump so much data through an internet connection. Don't fall into the trap of thinking you need it. You probably don't and you probably don't want to be on a service that permits it. 

Unlimited MySQL databases: We've seen people running as many as 9 databases at a time and consuming over 30% of server resources in doing so. These are people who should probably be running their own server but instead, you get to be the little guy on a server with them.

Monthly payments on PERSONAL plan: Our prices are so good, we couldn't do the processing and book keeping if we had monthly payments on this plan. If you would like to pay monthly, check our BUSINESS, CORPORATE or MULTI-SITE plans.

Unlimited email addresses: How many do you really need? If you want to run an electronic mail company, you need your own server.

Unlimited Storage: Try storing 250 gigs of files on those machines and see how quickly you get hit with excessive server usage charges or shut-down by your hosting company with no refunds and no warning.

Adult and Mail Spam sites: We're not interested in having you compromise server performance. Please find another hosting solution.

Java servlets: May cause runaway hpptd and server crashes. We're more interested in having a stable environment than supporting untested bleeding edge technology.

We don't over sell our servers. Many hosting providers sell several hundred accounts with large storage options and large data transfer options. They believe that you will never use the space and therefore can sell it to someone else. We don't do this. If you have paid for it, you are entitled to it and it will be there when you need it. Again, if it seems to be too good to be true, it probably is.

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